Your questions, answered.

No one starts a new chapter with everything figured out. Whatever you’re wondering about, here are a few answers to help you feel ready to take the first step.
Clients speaking with a therapist during a counseling session

FAQs

The first step is to contact us to schedule a complimentary phone consultation. You may do this by starting with a free conversation or reaching out. The counselor you requested will contact you within 24–48 business hours for a phone consultation and scheduling. We look forward to speaking with you about your counseling needs!

Once your initial session has been scheduled, you will receive an email inviting you to create a login and profile on our secure client portal SimplePractice. Through this portal you will be able to review/edit your demographic information, and to review and electronically sign and submit intake documents prior to your initial session. The entire process takes less than 10 minutes.

Please speak with your counselor about their fees.

Other Fees:

No-Show or Late Cancellation Fee (less than 48 hours’ notice): $100

Court-related costs: Our therapists do not voluntarily testify in court on your behalf or on the behalf of your family member. If one of our therapists receives a subpoena to testify in court, a fee of (including travel time) will be assessed.

We are considered “out-of-network” with insurance providers. You will be responsible for paying for each session at the time of your session. We will gladly provide you with a “superbill” so that you can seek reimbursement from your insurance company. Your insurance company may or may not defray the cost of counseling. You may call the member services number on the back of your insurance card to inquire about their out-of-network coverage for outpatient mental health services. Please note two important things.

  1. In order to file with your insurance provider, you will receive a diagnosis that becomes part of your permanent health record and may or may not have an impact to future coverage if you change insurance.
  2. Family and Couple Counseling is not covered by insurance companies in the majority of situations. A troubled relationship can certainly affect your mental health or worsen any preexisting mental illness, but a “troubled relationship” in and of itself is not considered a mental illness. Therefore, counseling for maintaining your relationship(s) is not viewed the same way other types of mental health counseling are. In the context of couples and family counseling, (1) no one person is the client (both/all are), (2) a diagnosis can’t be applied to a relationship (only to an individual), (3) there is not a true CPT Code (current procedural terminology) for relationship therapy, and (4) it is considered a non-covered/out-of-pocket service by commercial insurance companies. Sometimes, people hear that “Family Psychotherapy” is covered by insurance. This is confusing language. Individual Counseling with or without a partner or family member present is called “Family Psychotherapy (with or without patient present)” in CPT Code language (90846 and 90847). There is much confusion around this code because of its name; however, it is to be utilized when the client is an individual who has (1) a billable mental health diagnosis, and (2) has given authorization for others to be involved in their treatment (for minors, parents must be included). These sessions are not intended for making relationships mutually better or helping a partner or family member address any of their problems or needs. Rather, the focus of these sessions is to utilize the support of a partner or family member to help the client achieve their individual treatment goals. Commercial insurance companies consider this type of therapy to be a covered service.
You can pay for session fees via Visa, MasterCard, Discover, American Express, Health Savings Accounts (HSA) and Flex Spending Accounts (FSA). Trinity Counseling clients are required to keep a payment method on file in our secure client portal. Full payment for sessions is expected at the time of service unless other arrangements have been made prior to the session.
You have taken an important step to seek counseling! We don’t want finances to be a factor in your ability to meet your counseling goals. We will discuss your options with you. You will be required to provide proof of income (Federal Tax Forms W-2 or 1099, or your 2 most recent pay stubs).

During the first session, your therapist will take time to get to know you, your story, and begin to help you make sense of what goals you are trying to reach. It may take multiple sessions to figure out what your goals are and what framework to use. This is a collaborative process with your therapist.

Just yourself and a readiness to open up with vulnerability and honesty.

The amount of time spent in therapy varies depending on the issues and motivation of each client. In our sessions, you will learn practical skills and techniques that you can apply every day in real life. Many clients can begin applying these skills and techniques, and start experiencing tangible improvements, in just a few sessions. Over time, we can build and reinforce for long-lasting gains.

Everything discussed in our sessions is strictly confidential. If you are seeking therapy as a couple or family then confidentiality belongs to the unit, not the individuals in the unit although at times you may be seen individually.
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Your next chapter doesn’t start with having it all figured out. It starts with reaching out.

Taking the first step can feel difficult, but we’re here to listen, support you, and help you write what’s next.